Payment and Shipping
We ship Saturdays. All orders placed after 11am on Friday will ship the following Saturday. Regular US orders will be shipped via USPS Priority mail, USPS Parcel Post or UPS. If you need to have an item shipped with a different carrier or have another shipping need, please contact me, I am happy to work with you!
All payments should be made through PayPal. Payment is required when placing your order.
If you are having trouble paying with PayPal, contact me ASAP. If I do not receive payment within 24 hours I will cancel the sale.
NJ residents – are required to pay the 7% state sales tax.
If you are outside of the United States, you will be contacted with a final shipping quote before you pieces are sent. You can choose to decline the purchase if it turns out the shipping is too steep.
Returns and Exchanges
If you find that you need to return an item, please contact me within 3 days of receiving your order to work out the details. I will refund the price of the item if it is returned in new condition in the exact packaging it was shipped in. The customer is responsible for all shipping costs. If an items is damaged during shipping, please contact me immediately to resolve the issue.
Return Policy – Although I make every effort to represent my pieces accurately, occasionally there may be a reasonable return. I will do my best to satisfy you. I can not refund original shipping costs. Buyer will be responsible for the return shipping costs. Please be sure to use the original packaging to ensure that the pottery will return safely home.
Damaged Items – These items are one-of-a-kind handmade objects. If they arrive damaged, there is no guarantee I can replicate the work. If the work is cracked, but not broken I will refund your money when I receive the returned piece. If the work is broken, I will refund you the money once I receive photos of the damage.
Custom orders – At this time I do not take custom orders, however I will occasionally open up limited edition pre-orders for special sales. If you’re interested, please sign up for my newsletter HERE.